s999 Privacy Policy

Last Updated: January 2026

Welcome to s999. We are committed to protecting the privacy and security of every player who registers and plays on our platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data. By accessing or using s999, you agree to the practices described in this policy.

This policy applies to all users of s999 across Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform immediately and contact our support team.

1. Information We Collect

s999 collects personal information through two primary channels: information you provide directly when you create and manage your account, and information we collect automatically as you use the platform. We only collect data that is strictly necessary to deliver a safe, fair, and enjoyable gaming experience.

1.1 Information You Provide Directly

When you register for an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following personal information:

• Full legal name and date of birth (for identity verification and age compliance — players must be 21 years or older)
• Email address and mobile phone number for account communications and transaction alerts
• Residential address within Bangladesh, including district and division
• National ID card number or passport number for KYC (Know Your Customer) verification purposes
• Payment account details such as your bKash, Nagad, Rocket, or Upay mobile banking number

1.2 Information Collected Automatically

When you browse or play games on s999, our systems automatically record certain technical and behavioral data to keep the platform secure and to improve your experience:

• IP address, device type, operating system, and browser version
• Pages visited, session duration, click-path data, and in-game actions within s999
• Deposit and withdrawal history, bet records, bonus usage, and wagering requirement completion
• Geolocation data (country and city level) derived from your IP address or, with your explicit consent, from your device GPS

2. How We Use Your Information

s999 uses the personal information we collect solely for legitimate, clearly defined purposes. We do not sell your data to third parties. The specific purposes for which we process your information include:

• Account creation, verification, and ongoing management to ensure you are who you say you are and meet the 21+ age requirement
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Delivering customer support, responding to queries, and resolving disputes in a timely manner
• Detecting and preventing fraudulent activity, money laundering, underage gambling, and other prohibited behaviors
• Sending important account notifications, security alerts, promotional offers, and bonus information — you may opt out of marketing communications at any time
• Improving platform features, game recommendations, and overall user experience based on aggregated behavioral analytics

3. Cookies and Tracking Technologies

s999 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and measure how our platform is used. Cookies are small text files stored on your device by your web browser. They do not contain viruses and cannot be used to run programs or retrieve additional data from your device.

You may disable cookies through your browser settings; however, doing so may limit certain features of s999 such as automatic login or personalized game recommendations. We do not use cookies to track your activity outside of the s999 platform.

Types of Cookies We Use

• Essential cookies — required for core platform functions such as session management, login persistence, and fraud detection; these cannot be turned off
• Performance and analytics cookies — help us understand which games are popular, where users encounter issues, and how to improve the platform; collected data is aggregated and anonymized
• Preference cookies — remember your settings such as preferred language, display options, and responsible gaming limits you have set

4. Sharing Your Information

s999 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your information only in the following strictly limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, and bank partners receive only the transaction details necessary to process your deposits and withdrawals securely
• Identity verification and KYC service providers who assist in confirming player age and identity in compliance with anti-fraud requirements
• Technology and infrastructure partners (such as game providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who need limited data to ensure game integrity and fair play certification
• Regulatory and law enforcement authorities — only when s999 is legally compelled to disclose information by a valid court order or applicable law

All third parties with whom we share data are contractually required to handle your information securely, use it only for the specified purpose, and comply with applicable data protection obligations. s999 remains responsible for ensuring these partners uphold appropriate standards.

5. Data Security

s999 employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure storage of sensitive data including payment details and identification documents, and regular security audits and vulnerability assessments carried out by our technical team.

Please be aware that no method of transmission over the internet or electronic storage is 100% secure. While s999 takes every reasonable precaution to protect your data, we cannot guarantee absolute security. You are also responsible for keeping your account password confidential and for notifying us immediately if you suspect any unauthorized use of your account.

6. Data Retention

s999 retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable law. In general, account data is retained for the duration of your active account relationship with s999 plus a minimum of five years following account closure, to comply with financial record-keeping and anti-money laundering obligations.

When personal data is no longer required, s999 ensures it is securely deleted or anonymized in accordance with our internal data lifecycle procedures. Marketing preference data is deleted promptly upon request or opt-out.

7. Your Rights Regarding Your Data

As a user of s999, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team using the email address listed in the Contact section below.

• Right of access — you may request a copy of the personal data s999 holds about you, free of charge, once per calendar year
• Right of rectification — you may ask us to correct any inaccurate or incomplete personal data we hold about you
• Right of erasure — in certain circumstances, you may request deletion of your personal data; note that legal retention obligations may limit our ability to comply fully
• Right to object to marketing — you may opt out of receiving promotional emails and SMS messages from s999 at any time by contacting support or using the unsubscribe link in any marketing email
• Right to data portability — you may request your personal data in a structured, machine-readable format where technically feasible

s999 will respond to all valid data rights requests within 30 days. In complex cases we may extend this period by an additional 30 days, in which case we will notify you promptly.

8. Third-Party Payment Processors

To facilitate deposits and withdrawals on s999, we work with trusted payment partners operating in Bangladesh, including bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, you will share certain payment details directly with these providers. These payment partners maintain their own privacy policies and security standards, which govern how they handle your financial data.

s999 does not store your full mobile banking PIN, bKash wallet PIN, or any equivalent credentials. We retain only the last four digits of a payment account number and transaction reference codes necessary for reconciliation and dispute resolution purposes.

9. Children's Privacy and Age Restriction

s999 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on s999, please contact us immediately at [email protected]. Upon verification, we will promptly delete all data associated with the underage account and close it without delay.

10. Changes to This Privacy Policy

s999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users by email and display a prominent notice on the s999 platform for at least 14 days prior to the changes taking effect.

Your continued use of s999 after any policy update constitutes your acceptance of the revised terms. We recommend reviewing this Privacy Policy periodically, especially before making any significant deposits or account changes. The 'Last Updated' date at the top of this page will always reflect the most recent revision.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way s999 handles your personal data, our support team is available 24/7 to assist you. We aim to respond to all privacy-related inquiries within 2 business days.

You can reach our support team by email at [email protected]. Please do not send sensitive personal documents or payment credentials via email — our agents will guide you through secure channels for document submission if required.